Southwest still sucks!!

Yet another problem southwest. When we finally reached Baltimore we upgraded to upgraded boarding and received position 2 + 3 when they scanned our boarding pass there was a problem and we couldn’t get on the damn plane. We upgraded for a reason and now that is useless!! They are telling is that we’ve flown already!! Yeah, that’s why we are still
Sitting in the airport waiting for a
Flight that wad four hours late!! This is not what we want to hear at 12:25 am after a four hour layover. We are beyond unhappy!! We upgraded so we could sit together now the entire flight is boarding and we are not yet on it!!

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